1. Introduction
Involve Care Solutions (“we,” “our,” “us”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you interact with us, in accordance with the Data Protection Act 2018 and the UK General Data Protection Regulation (UK GDPR).
2. Information We Collect
We may collect and process the following data about you:
- Personal Identification Information: Name, address, date of birth, gender, and contact details (e.g., telephone number, email address).
- Health Information: Details regarding medical conditions, treatment plans, and care needs, especially for service users.
- Financial Information: Bank account details and payment information for billing purposes.
- Employment Information: For job applicants and employees, we collect employment history, qualifications, and references.
3. How We Use Your Information
We use the information we collect for the following purposes:
- Service Delivery: To provide and manage care services tailored to individual needs.
- Communication: To contact you regarding your care, respond to enquiries, and provide updates.
- Billing and Administration: To process payments and manage accounts.
- Legal Compliance: To fulfil our legal and regulatory obligations.
4. Legal Basis for Processing
We process your personal data based on the following legal grounds:
- Consent: Where you have given explicit consent for processing.
- Contractual Necessity: Where processing is necessary for the performance of a contract with you.
- Legal Obligation: Where we are legally required to process your data.
- Legitimate Interests: Where processing is necessary for our legitimate interests, provided your rights and interests do not override these.
5. Data Sharing and Disclosure
We may share your information with:
- Healthcare Professionals: To ensure coordinated care.
- Regulatory Bodies: Such as the Care Quality Commission (CQC), to comply with our regulatory obligations.
- Service Providers: Who perform functions on our behalf, such as IT support and payment processing.
We ensure that all third parties respect the security of your personal data and treat it in accordance with the law.
6. Data Security
We have implemented appropriate security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorised way. Access to your personal data is limited to those employees, agents, contractors, and other third parties who have a business need to know.
7. Data Retention
We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including satisfying any legal, accounting, or reporting requirements.
8. Your Data Protection Rights
Under data protection laws, you have rights including:
- Right to Access: You have the right to request copies of your personal data.
- Right to Rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
- Right to Erasure: You have the right to request that we delete your personal data in certain circumstances.
- Right to Restriction of Processing: You have the right to request that we limit the processing of your data in certain circumstances.
- Right to Object: You have the right to object to the processing of your personal data if we are relying on a legitimate interest.
- Right to Data Portability: You have the right to request the transfer of your data to another organisation or directly to you.
To exercise these rights, please contact us using the details below.
9. Contact Us
If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us:
Involve Care Solutions
Address: 228 Tuckton Road, Tuckton, BH6 3AA
Telephone: 01202 287479
Email: [Insert Email Address from Site]
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page, and where appropriate, we will notify you by email. Please check back frequently to see any updates or changes.
11. Complaints
If you believe we have not handled your data appropriately, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO):
Information Commissioner’s Office
Website: https://ico.org.uk
Phone: 0303 123 1113
